Fare Rules

Depending our the fare type and the airline, you may request to cancel or change your current ticket to other travel date or flight title with same ticket class or higher classes (not allowed downing grade to lower classes) and charges (change/refund fee + different fee between two flights - if available) should be applied. Different ticket classes and different flight types (domestic and international) for each airline will have different cancellation fee and change fee as follows.

Note: In cases of force majeure problems such as natural disasters, epidemics/pandemics etc., the below fare rules (refund/reschedule/reroute) may not be applied and must comply with the Airline policies during that period.

1. Name change: Not permitted. Please go to refund process instead.

2. Misspelling name: Must be the same person and apply the same fee as refund for promotional fares and nonrefundable fares - apply refund fee of refundable fare in the same sector.

3. Reroute: Not permitted.

4. Depending our the fare type, you may request to cancel or change your current ticket to other travel date with same ticket class or higher classes (not allowed downing grade to lower classes) and charges (change/refund fee + different fee between two flights - if available) should be applied:

No	Sector	Ticket class	Cancellation/Refund fee		Change fee
			Before ticketed flight date	On/After ticketed flight date	Before ticketed flight date	On/After ticketed flight date
1	Almost domestic and international flights	Business	Permitted with fee	Permitted with fee	Permitted with fee	Permitted with fee
		Premium Economy	Permitted with fee	Permitted with fee	Permitted with fee	Permitted with fee
		Economy Flex	Permitted with fee	Permitted with fee	Permitted with fee	Permitted with fee
		Economy Saver	Permitted with fee	Permitted with fee	Permitted with fee	Permitted with fee
		Promotion	Not permitted	Not permitted	Permitted with fee	Permitted with fee
		Low budget			Not permitted	Not permitted
2	From/to Vietnam/Laos/Thailand/Singapore/Myanmar	Business	Permitted with fee	Permitted with fee	No fee (difference fare applied)	No fee (difference fare applied)
		Premium Economy	Permitted with fee	Permitted with fee	No fee (difference fare applied)	No fee (difference fare applied)
		Economy Flex	Permitted with fee	Permitted with fee	Permitted with fee	Permitted with fee
		Economy Saver	Permitted with fee	Permitted with fee	Permitted with fee	Permitted with fee
		Promotion	Not permitted	Not permitted	Permitted with fee	Permitted with fee
		Low budget			Not permitted	Not permitted
3	Apply for route PNH/REP-HAK (v.v), PNH/REP - MFM (v.v), REP - VTE (v.v). PNH/REP - HGH (v.v)
3.1	PNH/REP - HAK (v.v)	All	Not permitted		Not permitted
3.2	PNH/REP - MFM (v.v)	All	Not permitted		Not permitted
3.3	REP - VTE (v.v)	All	Not permitted		Not permitted
3.4	PNH/REP - HGH (v.v)	All	Not permitted		Not permitted

 

Change fee:

- Change fee is not permitted to refund.

- Change fee rate depending on the route and different fee between original booking and new booking, please contact us via website https://cambodia-airlines.com or email support 24/7: reservations@cambodia-airlines.com for support on change procedure and fee.

Cancellation:

- The cancellation fee depending on the route, please contact us via website https://cambodia-airlines.com or email support 24/7: reservations@cambodia-airlines.com for support on cancellation fee.

- In case of partial refund, refund the diffference fare between the paid fare and applicatable on-way fare of used routing minusr refund fee. If there is no OW fare, using the fare with the next higher booking class for recalculation.

- We support passengers to cancel their tickets right after issuance with charges (advised on request) and conditions applied (ticket cancellation request should be sent to us within the issued date and before 23:00 PM following Cambodia timezone).

Combination:

- Permitted with most restricted condition applied.

- In case of multiple penalties fee, appied the highest fee of all changed fare components.

- Combination fare between promotion and other classes will not be permitted for cancellation or refund.

Note:

- Ticketing fee, Taxes and Airport fee is not refundable for promotion class.

- Ticket transferred to other passenger: Not permitted.

- Combination fare between Low budget and other classes will not be permitted for cancellation or refund.

Specific fare rules may vary and different from the general fare rules and should be provided on request by contact us through 24/7 supporting email reservations@cambodia-airlines.com

Sincerely thanks for choosing our service!